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Discussion Starter · #1 ·
I realize you guys can't really do much but make an appointment for a person with the dealer, but you surely can call the warranty department and give us an answer on this free oil change stuff.

Why is it some dealers make you wait until you are at the 20%, and others will do the free 4 changes anytime in the first two years?

Clearly there is a warranty edict from GM on this, why are dealers so diff? All I can figure is the 20% guys are strictly following the policy, and the other guys are just telling you the cust is at 20% for reimbursement.

What is the policy?????
 

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That's a good question Glen. I asked when I took mine in for it's first change and was told I had 4 to use and could at anytime within the 2 years. They suggested every 6 months. It's use it or lose it so what happens if you don't put the miles on and your two years are up and you've only used 2?

Kurt
 

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Discussion Starter · #3 ·
The problem is dealers re all over the place, it must be written somewhere what the policy actually is....


And no , the answer is not "see your local dealer".....
 

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Yes, 4 unless you own a torch red corvette and live in LA..LOL

Kurt
Phew, concerned for a moment there, torch red and live in L. -wait for it- V. :rolleyes:
 

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I was under the impression that dealers set their own policies about this item.
The salespeople, IMO, are to blame for most of the confusion. They simply say, "You get 4 free oil changes during the first two years". If they would just say up front that the oil life indicator must be under 20%, then no one would thing anything about it.
:cool:
 

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I went in at about 2,000, 30 days. Dealer said GM said no, so I paid. They use GM Dexos oil, but Mobil 1 has a Dexos approval, so I just stuck with it since I use it in my ZO6 anyway. Dealer said I would have to pay the difference (oil cost) on my next oil change if I stick with Mobil 1.
 

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Page 10-14/15 of the 2014 Owners manual specifically states

"Corvette recommends Mobil 1 engine oils that meet the requirements of the Dexos 1 specification for its dry sump equipped engines."

So it would seem that for a Z51, the free oil change should be with Mobil 1. No?
 

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We now have a dozen OPINIONS on this topic. Let's wait for CUSTOMER SERVICE to respond to Glen's #1 post. Otherwise we are rehashing all opinions that have been posted since the first Stingray was delivered.
I totally agree. Hello? GM? Anybody home?

Really, there should be ONE policy applied uniformly. GM, set your policy (which I think you already have), or change it, and enforce it! Personally, I think considering many Corvette owners are enthusiasts and repeat buyers with a strong desire to highly maintain their car, GM should allow 4 changes within 2 years at the car owner's discretion. Price the car accordingly and all this animosity goes bye-bye. It's not rocket science! Currently the policy is bean counter driven and ticking customers off. Instead, make it a customer driven policy and raise the price of the car by the value od 1 or 2 oil/filter changes and everyone will be happy. :)
 

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What is the cost to GM anyway for an oil change? Multiply that by four oil changes. It isn't much in the grand scheme of things (cost of car).

By the way, what is the odds on getting an answer to Glen's question? I am not saying the odds of a response; I am saying the odds of an answer...
 

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I realize you guys can't really do much but make an appointment for a person with the dealer, but you surely can call the warranty department and give us an answer on this free oil change stuff.

Why is it some dealers make you wait until you are at the 20%, and others will do the free 4 changes anytime in the first two years?

Clearly there is a warranty edict from GM on this, why are dealers so diff? All I can figure is the 20% guys are strictly following the policy, and the other guys are just telling you the cust is at 20% for reimbursement.

What is the policy?????
This is what I found re the Corvette “free oil change” info in the warrantee statement:”
"Covers only scheduled oil changes with filter and tire rotations according to your new vehicle’s recommended maintenance schedule for up to 2 years or 24,000 miles, whichever comes first. Does not include air filters. Maximum of 4 service events. See participating dealer for other restrictions and complete details."

Note it says scheduled oil changes, which is when the GM oil monitor says to change or per the owner’s manual maximum 1 year. It covers a maximum of 4!
Some dealers are going beyond what is required. Since this free service apparently applies to a number of GM vehicles can see why some dealers follow the words exactly, especially if what one poster reported is accurate, “the dealer only gets $35 from GM for the service!”
Since the owner’s manual states page 11-12, “Use only engine oil licensed to the dexos1 specification of the proper SAE viscosity grade. “AC Delco dexos1 Synthetic Blend is recommended.” (Note, there are ~100 oils listed as meeting the GM standard) Can understand why with some dealers you'll get whatever oil is in their 55 gallon drum they pump from unless you pay for an “upgrade.”
Be interesting if Chevy Customer Service defines it differently.
 

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Discussion Starter · #20 ·
none of what is written above (on any post) is explaining why:

some dealers are saying they can't change until 20%
some will change at any %, 4 free times within 2 years
some will give away Mobil 1 for free, others charge...

there is a huge anomaly in the system and dealers are acting diff all across the nation
 
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