[ltoman]

Been one week since my Laguna blue baby was built, if my info was even correct- I only know because I called, the dealer surely did not bother - they have a $2500 deposit for my allotment - and I can't even find out if it made it out of quality control and onto the rail way. I feel Chevy really screwed this whole Sting thing up. I haven't been bothering the dealer, but I need my rail car number, if it made it that far.

I am sad seeing these around town and being clueless about mine. Yes, I have a lovely, well equipped c-6 but I want my bedarned Sting NOW!! I put the money down super early Sept.

I WANT MY CAR!
I THINK IT IS A MID-LIFE CRISIS BUT WHO CARES WHAT YOU CALL IT? WAAAAAHHHHHH.

ANYONE else need to vent, or want to share their experience, please?

Desperately,
Leadfoot Lauren- LOL

 

[C7Driver]

I'm new to this Forum but there may be a tracking section where a Becky D will help track your vehicle. If I'm wrong about that someone else will chime in. Cheers.

 

[Fdxpilot]

The dealer is the one who should provide all this info. Mine sent me weekly e-mails, or more often when the order status changed. The info GM provides to consumers is very simple and generic. There are only 5 stages, order accepted which could be 1100 or 2000, scheduled for production which is everything sort of 3800, order built 3800, vehicle shipped which include QC holds and all the various 4xxx codes, and vehicle delivered.

All the numerical codes are for internal use, and your dealer should be able to find out the status anytime he wants. Buyers only find out these codes either from the dealer, or from the graces of Chevy Customer Service on this and several other forums.

Again, bug your dealer. He can find out the info, and if he is worth his salt, will keep you informed without a lot of begging and prodding.


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[ltoman]

The dealer is the one who should provide all this info. Mine sent me weekly e-mails, or more often when the order status changed. The info GM provides to consumers is very simple and generic. There are only 5 stages, order accepted which could be 1100 or 2000, scheduled for production which is everything sort of 3800, order built 3800, vehicle shipped which include QC holds and all the various 4xxx codes, and vehicle delivered.

All the numerical codes are for internal use, and your dealer should be able to find out the status anytime he wants. Buyers only find out these codes either from the dealer, or from the graces of Chevy Customer Service on this and several other forums.

Again, bug your dealer. He can find out the info, and if he is worth his salt, will keep you informed without a lot of begging and prodding.


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thank you!! that is the impression i had received from this forum. never once did i get a call or an email; one call and lucky me found out it just happened to be built. it is like pulling teeth. i haven't nagged - or even talked to them - but once! now i feel like it is them, not me, after all. thank you ever so much!! i don't feel so neurotic now!! take care!!
nice collection below, btw!

 

[rdslon01]

My wife's dealer sent us a GM Workbench printout via email every time the status changed any at all. Your dealer is slacking compared to what other dealers will do for people.

 

[CruznCorvette]

ltoman,

Go to your dealer, not call them. Ask to see the General Manager or Dealer Principle. Tell them your frustrations, etc. and inform them that you will give them a very poor customer satisfaction rating if you are not provided a detailed update. Dealer / Salesmen bonus's are driven by good CSI scores. Put them on notice. I'm lucky, I know people inside GM that have been able to provide me the info I've been looking for. My car was built Wednesday and queued for shipping yesterday. My dealer said I can keep the car at the dealer until the end of February if need be. I want to take delivery when the roads are clear of ice / snow and dry.

Good Luck!

CruznCorvette

 

[Raydor]

Good advice, Cruzn. I'm going to do that after the approaching ice storm passes. I empathize with OP's frustration. The new Stingray has that effect on all of us. I just picked up my 2014 R8 V10 - after waiting 7 months for it to be custom built by the Audi Exclusive Program - and I am checking the status of my Laguna Blue Stingray Z51 3LT like Miley Cyrus checks her tongue.


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[glen e]

good info above, but be careful, don't "threaten" with a bad survey...it's confrontational and unnecessary......turn it around and tell them you want to give them the highest score possible, so they get thier bonuses.... so you need their help in getting timely reports...works a lot better....

 

[Raydor]

I failed to address that but, yeah, what Glen just said.


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[edvossen]

I agree with glen e: as a sales consultant believe me that honey works a lot better than threats.

I email my customers regular updates to keep them informed every time there is a change in status.


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[Soho]

OMG I have to wait till 2015...this is going to be hard!

 

[Steveinaz]

Here's what I sent my dealer recently. I used to get amped up thinking about dealers having units sitting on lots and I can't get mine built. I ordered the middle of November!

"Hello Sirs. I've decided to roll with the flow and ride out the process. There is probably nothing either you or I can do to change the course of events. I am channeling my energies into other, more satisfying directions. My over-excitement and enthusiasm has waned to the point that I don't care when I receive the car anymore. It will happen when the process dictates. I don't want to change anything on my order and if that means living with the irritating constraints then so be it. I don't want to 'settle' for anything less than what I ordered. It would be a mistake and I would regret it for as long as I owned the car. I just needed to acknowledge the reality of the situation and change my mindset. I'm sure I will love the car once I get it but it's no longer a satisfying purchase for me. Mike, thanks so much for your patience and for answering all my questions. If you need to contact me for anything, you have my email and my cell number. I'm ready for the car if and when you get it."

 

[fpetricca]

Very cool letter...
Especially the part indicating there r dealers getting z51s for stock while we wait.
So b it. Don't need to gripe. Will wait and have exactly what I want when it's finally delivered.



Alias Frankie!

 

[ltoman]

Here's what I sent my dealer recently. I used to get amped up thinking about dealers having units sitting on lots and I can't get mine built. I ordered the middle of November!

"Hello Sirs. I've decided to roll with the flow and ride out the process. There is probably nothing either you or I can do to change the course of events. I am channeling my energies into other, more satisfying directions. My over-excitement and enthusiasm has waned to the point that I don't care when I receive the car anymore. It will happen when the process dictates. I don't want to change anything on my order and if that means living with the irritating constraints then so be it. I don't want to 'settle' for anything less than what I ordered. It would be a mistake and I would regret it for as long as I owned the car. I just needed to acknowledge the reality of the situation and change my mindset. I'm sure I will love the car once I get it but it's no longer a satisfying purchase for me. Mike, thanks so much for your patience and for answering all my questions. If you need to contact me for anything, you have my email and my cell number. I'm ready for the car if and when you get it."

I would not write it out, but that is where I am now. Exactly. went and bought myself a Louis Vuitton purse as a pleasant distraction over the weekend.

Also, you get more flies with honey - I do agree with that! I never threatened or implied a bad rating, but I have poured it on a little thick when attempting to get answers and being a nag...so far it works.

I was told that dealers are blowing smoke sending people updates to quiet them .... and that they worked on it for hours and came up dry. All we know is it was built and the order number. I do have the GM rep on it, so I guess we shall see. But in the meantime, whatever. It just has to be that way.

It just did not become real until I heard the car was built; now I want to restock my detailing supplies and such...

Thanks, everybody.

 

[Georgio51]

I agree with glen e: as a sales consultant believe me that honey works a lot better than threats.

I email my customers regular updates to keep them informed every time there is a change in status.


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I was a sales rep too and always had the tops in CSI. That wasn't luck; I and my counterparts worked hard for it! My experience with Chevy service (sales) is that it was an abomination at my dealership, and I believe many many others on this forum have shared that experience. There was just about ZERO communication initiated by the dealership. Take it or leave it attitude was pervasive. I liked my rep, personally, but saw no excuse. IMHO they did everything they could to discourage repeat business and, as you should know, repeat business is the key to long term success in a slow economy or low-volume prime market area. All the above does not, obviously, apply across the board. There are certain Chevy/Corvette dealer reps on this forum who are real pro's and do what's necessary to deserve that accolade. Unfortunately, based on the posts to this forum, that is the exception.