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Discussion Starter · #1 ·
I need some assistance from the C7 Corvette Team PLEASE.

I have had nothing but issues with the dealership I unfortunately ordered my C7 from.
I ordered the car Nov. 2013 upon a promise of a Feb.6th 2014 delivery I finally received it June 12th, 2014. More really bad Customer Service since then.

I have yet to be complete from my original order (accessories).
I picked up the car June 12th, 2014 and still have not received my complete package.

I am being vague on the dealership, due to I am hoping to get my $300.00+
In parts to still come?

I am not one to get angry and go off.
I would rather do this in a more professional way of doing business with a $77K car.

I have left emails, phone messages etc. for the service/parts personnel and their manager without any call backs or replies since 8/14/14.
How do I get these guys to standup and deliver?
They are over 2 hours away from me.
I have already made 2 unfortunate trips without any conclusion. No answer on the infotainment issues or the accessories ordered on the original order.

I will share the dealership upon PM.
I know I can Yelp them (still to come), but others have and it does not seem to phase them.

Any help would be very much appreciated.
 

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What all do they still owe to you? What is the list?

Is it a total of $300 worth of accessories?

For a two hour drive, with service you are not happy with, find a new dealership closer to Menlo Park for your service on the infotainment system issues you are having.
 

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You need to get to the general manager in person. Do not leave until you see him. If that does not work, escalate this with a lawyer just making a call for you to the dealer owner. If the dealership is owned by a corporation, find the vice pres for that group of dealerships.

The Chevrolet Cust relations people can help but only so far.

Also, keep in mind it is only $300.....I'd personally give them a truthful delivery survey and move on....
 

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I need some assistance from the C7 Corvette Team PLEASE.

I have had nothing but issues with the dealership I unfortunately ordered my C7 from.
I ordered the car Nov. 2013 upon a promise of a Feb.6th 2014 delivery I finally received it June 12th, 2014. More really bad Customer Service since then.

I have yet to be complete from my original order (accessories).
I picked up the car June 12th, 2014 and still have not received my complete package.

I am being vague on the dealership, due to I am hoping to get my $300.00+
In parts to still come?

I am not one to get angry and go off.
I would rather do this in a more professional way of doing business with a $77K car.

I have left emails, phone messages etc. for the service/parts personnel and their manager without any call backs or replies since 8/14/14.
How do I get these guys to standup and deliver?
They are over 2 hours away from me.
I have already made 2 unfortunate trips without any conclusion. No answer on the infotainment issues or the accessories ordered on the original order.

I will share the dealership upon PM.
I know I can Yelp them (still to come), but others have and it does not seem to phase them.

Any help would be very much appreciated.
Hey Gustixx,

First off, congrats on the C7! We’re sorry for the delay in receiving your Vette and for the concerns you’ve had with your dealership. We understand how frustrating that can be especially when driving 2 hours each way. Send us a PM with some more info on the situation, your VIN, current mileage, dealership, contact info and we will gladly look into this for you.

Thanks,

Jeff M
Chevrolet Customer Care
 

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I'd wait at the dealership until the owner or General Manager decide to speak to you.

I must respectfully disagree with Glen E. $300 is $300. That's more than chump change for sure.

I'd give them a bad survey too.

GM LOVES to get bad surveys about dealerships! They usually call the owner or General Manager and ask why this customer gave a bad rating.

If you send a detailed complaint in with the survey, sometimes they'll show up at the dealership and ask in person.

That's when you pull out your fiddle and watch the chickens dance.

If no one complains or stands up against these guys and others, they'll never improve and keep ripping people off.

GM only knows what customers tell them.
 

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Hey Gustixx,

First off, congrats on the C7! We’re sorry for the delay in receiving your Vette and for the concerns you’ve had with your dealership. We understand how frustrating that can be especially when driving 2 hours each way. Send us a PM with some more info on the situation, your VIN, current mileage, dealership, contact info and we will gladly look into this for you.

Thanks,

Jeff M
Chevrolet Customer Care
I strongly encourage you to take advantage of their offer intercede before you do anything else.
 
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GM does not do a damn thing for an individual bad survey, they care about how the dealer is trending. One bad survey however, may doc the dealer a lot of money if it moves them into a diff lower payout tier.
 

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Complaints get heard these days. Sunday, at a supermarket, I was overcharged by $4 due to a clerk at the deli counter ringing up my purchase as a more costly item. I got ticked off. I called an 800 number on the sales tape, registered a complaint, and they are sending me a $15 gift card.

As for the $300, I think the thought is that it will cost you more than that in legal fees if you decide you want to take legal action.
 

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Be nice when interacting with people. It will usually get you farther than other approaches will. Also, even if you do not succeed, you can at least have satisfaction that you kept your dignity intact.

Take a two-headed approach hybrid of what Jeff wrote and Z51StingRay: take Chevrolet Customer Service up on their offer to help, but simultaneously call the dealership, and nicely explain your concerns and ask for a con-call with the General Manager. Going down both paths at once give better odds that something will be accomplished sooner rather than later.

Eventually, if you never get resolution after more than an acceptable amount of time, blast them on the survey, and come here and tell all of us others in NorCal who they are, and exactly what they did. I hope we can start two threads in the Western section of the forum to identify good dealership experiences, and a parallel thread to expose poor dealership experiences.
 

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Discussion Starter · #11 ·
I strongly encourage you to take advantage of their offer intercede before you do anything else.
I appreciate this community Big Time!
Thank you for your support.

I have "Customer Service" involved now. They have been a Great !

Status...
It looks like the dealer does not want to communicate with them either at least not as of yet.
I'll keep you posted on the out come.

Thank you !
 
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