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Discussion Starter #1
After I purchased my corvette last mont I was promised to have my windows tinted as a perk. He offered his local tint guy and since i wad not ready he stated just send the receipt and I will foward you 100 dollars toward the tint job.

Well last friday i tinted my windows and i spoke to him today and he mentioned that my 100 was for a referral of a friend. Well he cant order yet and i mentioned the above and he all of a sudden changed his tune that when I deliver the car from the referral you will get your 100 dollars.

Its not alot but the principal and bait and switch really ticked me off.
 

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And hear I thought the customer is always right? Your right, it is the principal. Something as small as this would prevent me from doing business with them ever again. Just my .02 cents.
 

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It is sad how many dealerships play footloose with integrity. However, it is conversely positive that the very top Corvette dealerships in the country have very positive reputations. These top dealerships have learned that you build business one customer at a time, treating every customer with respect and courtesy, doing everything you can for them, and hope that they become repeat business and/or those customers you treat properly refer their friends to you.

There are positive dealership options today, especially with the ability to have your car shipped to you, to do National Corvette Museum Delivery, and/or to arrange for courtesy delivery. Sorry that your dealership treated you wrongly CyberVette, and I know that you will not be going back to that dealership when you buy your C8!
 

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Simple to solve
Get your deals in writing, Then there will never be a dispute. SImple
 

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CyberVette,

We're sorry to hear of this situation and would be happy to, at the very least, document your concerns. Please private message us with more information (including your name, contact information, VIN, and the name of the involved dealership).

Regards,
Sarah
Chevrolet Customer Care
 

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Discussion Starter #8
How do I send a private message to you? I also have a big issue with your major guard protection plan. I purchased an 84/56 0 deductible plan. These plans purchase prices are regulated by the state of Florida. I called another local dealer and I was told the SAME plan is 825 dollars for exactly the same coverage from GM. That is total BS!!! I was taken advantage of on this. Thats not the only thing the dealer did. They added so many things onto my purchase price that I found and told them no way. They easily remived them w/o any fight
I will never patronize that dealership again.

I hope to hear from you ASAP. I want to get this rectified.
 

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Discussion Starter #9
Sarah I sent you a message. I was anle to figure it out.
I hope you respond soon. I would like to rectify this.
 

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How do I send a private message to you? I also have a big issue with your major guard protection plan. I purchased an 84/56 0 deductible plan. These plans purchase prices are regulated by the state of Florida. I called another local dealer and I was told the SAME plan is 825 dollars for exactly the same coverage from GM. That is total BS!!! I was taken advantage of on this. Thats not the only thing the dealer did. They added so many things onto my purchase price that I found and told them no way. They easily remived them w/o any fight
I will never patronize that dealership again.

I hope to hear from you ASAP. I want to get this rectified.
Sounds like the F&I person at this store took advantage of you (they are paid commission on what they sell) Most everything they could add is cancellable so here is what you do. Get out your paperwork and compare the finance contract with the purchase agreement. As far as the warranty goes, go to the dealership and speak to the GM and ask him to explain your paperwork. Have him "flat cancel" everything you do not want. If he is reluctant to do so, tell him you will speak to the BBB.

Hope this helps
 

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Discussion Starter #11
Ive already called GMPP. They told me megadealers can jump the price. A local dealer told me the price is 825 less. So Im likely going to cancel my plan and repurchase it. Im also hoping GM gets involved. These plans are regulated by my state so the price issues should be the same across the board.
Buying a car should be a fun experience not a dam rip off by money hungry dealers.
Im not going there again!!!
 

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About the original issue.

About 30 days after delivery, you should receive a survey from GM about your experience. This survey plays a major role in the ratings that the sales consultant has with GM. If his rating falls below a certain threshold (which one bad survey can do); then there are various incentive ($$$) programs that he will not be able to receive payment on.

Always fill out your surveys. If you have a great experience then express that, if you have a bad experience, then express that. Just be honest on the survey and it will go a long ways.
 

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Discussion Starter #16
Well after alot of calls and research i proved my case to GM. I received a good faith letter for GM accessories and supplies for my C7.
If you feel you were taken advantage of fight back. It may be worth your while.

Im happy the fight is over and was able to solve the issue amicably. Im still on the fence if I want to send in a bad write up


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I filled out my survey (gave my sales guy very high marks. He earned it), as well as mailed in a two-page letter on how unhappy I was regarding my C6 trade-in. I won't bore you all with it here -- and it was mostly my fault for falling in love with the Stingray -- but still, I feel the dealer used the situation to totally misrepresent the value of my very low mileage C6. The same car they put on their lot for $6,500 more than they gave me in trade. Lesson learned -- never, ever, ever trust anything a dealer tells you. So anyone out there trading in a C6 -- stand your ground. Unless you are weak like me..
 

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I filled out my survey (gave my sales guy very high marks. He earned it), as well as mailed in a two-page letter on how unhappy I was regarding my C6 trade-in. I won't bore you all with it here -- and it was mostly my fault for falling in love with the Stingray -- but still, I feel the dealer used the situation to totally misrepresent the value of my very low mileage C6. The same car they put on their lot for $6,500 more than they gave me in trade. Lesson learned -- never, ever, ever trust anything a dealer tells you. So anyone out there trading in a C6 -- stand your ground. Unless you are weak like me..
I've seen dealers let irate C6 trade customers leave in a huff when they came in to pickup their C7. The most recent guy was offered 21.5 and he wanted 24K. He must have gone home and started calling other dealers to reorder but that was fruitless. A couple of hours later, he came back and took the trade offer and the C7. I'd love to see folks stand their ground but it's a crap shoot with the C7. For the time being, dealers are holding the high hand. With any luck and a little more time with C7, the 'sting' of the trade will subside. That said, it's still food for future thought!!!
 

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Spot on George -- one more element to my personal saga -- when I arrived at the dealer on that Saturday, one of the other sales guys came up to me and asked if I was going to take delivery. Seems that another couple had been called and had come over to wait in the lobby for nearly three-hours to see if they'd have a chance to by my LMG Stingray. I'd subscribe to it being a set-up except for the fact that I saw them sitting in another office and ordering a C7 after I decided to buy her. Anyway, it's all dirty water under the bridge now. I just feel bad I really limited the use of my C6 the past month or so to cut down on the mileage -- turns out it didn't make a dime's worth of difference.
 

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I filled out my survey (gave my sales guy very high marks. He earned it), as well as mailed in a two-page letter on how unhappy I was regarding my C6 trade-in. I won't bore you all with it here -- and it was mostly my fault for falling in love with the Stingray -- but still, I feel the dealer used the situation to totally misrepresent the value of my very low mileage C6. The same car they put on their lot for $6,500 more than they gave me in trade. Lesson learned -- never, ever, ever trust anything a dealer tells you. So anyone out there trading in a C6 -- stand your ground. Unless you are weak like me..
I've seen dealers let irate C6 trade customers leave in a huff when they came in to pickup their C7. The most recent guy was offered 21.5 and he wanted 24K. He must have gone home and started calling other dealers to reorder but that was fruitless. A couple of hours later, he came back and took the trade offer and the C7. I'd love to see folks stand their ground but it's a crap shoot with the C7. For the time being, dealers are holding the high hand. With any luck and a little more time with C7, the 'sting' of the trade will subside. That said, it's still food for future thought!!!
There's nothing all that unique about this situation. It's rare that anyone who isn't really connected with the car business feels they are getting full value for their trade whether it's a Corvette or a Kia. The reality is that 90% of the people who own performance cars have an inflated sense of the cars value and only assess that value based on what they see on sites like ebay, autotrader or fanboy sites which, BTW, only publish asking price, not the price the vehicle eventually sold for, if it sold at all. Also remember the price the dealer puts in the ad for your used car is rarely, if ever the price they actually sell it for.

You really need to arm yourself with the facts before you sit down and start to work out a trade deal. Blackbook is about the best at estimating what your car is actually worth on trade but you'll need to find a dealer site that subscribes and make sure you put in bogus information in the contact section unless you want to get hounded by a dealer after you submit the pricing request. There are 2 other avenues you should pursue in parallel, carmax and autotrader. Autotrader has a guaranteed trade in pricing tool that's the Internet equivalent of a carmax offer. Both will give you a realistic value of what your trade is worth wholesale, I.e. To someone with cash in hand ready to write a check.

Ignore KBB, NADA or Edmunds, their estimates are so broad as to be worthless and usually are as much as 10% higher than what a dealer is really willing to settle for.

Having this information in your pocket lets you negotiate from a much better position. I just purchased a Silverado and traded my Jeep SRT. I had a firm offer from the dealer I purchased the jeep from as well as a carmax offer when I went in to negotiate on the Silverado.. The first offer they came at me with was $3000 lower than the carmax offer and $3500 lower than the jeep dealer. I told them they had to at least match the Jeep dealers offer or I walk. They also didn't have the option of packing the sales price of the new truck to compensate, that price and rebates was already locked in under supplier pricing. I got the deal I wanted but even at that number fanboys on the SRT sites think I took $4000 less than they think their precious trucks are worth.

I understand how some dealers may take advantage of the current supply situation knowing that if you walk they can sell to the next guy in line but you still have the upper hand, you can always reject the trade offer and sell it on your own. If the only way you can make the deal work for you financially is to make the trade then yes, the dealer holds all the cards. If you are in this situation I suggest you start marketing your current car the minute your order hits 2000 status and have it sold long before your new C7 arrives.




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