Stingray Corvette Forum banner

1 - 20 of 34 Posts

·
Registered
Joined
·
10 Posts
Discussion Starter · #1 · (Edited)
It troubles me that My Chevrolet dealership fails to provide quality customer service. No offense meant to entry level Chevy owners....but I expect better from my dealership for my new C7. The car spent 5 days in the shop and not one call from them to update me. Had I not stopped by to check on it I am not sure it would have even been looked at. I have two Lexuses as well and they treat me like gold when I bring those to the Lexus dealership. Maybe corvettes should be serviced at Cadillac dealers. They treat their customers well. Just a thought!
 

·
Registered
Joined
·
4,656 Posts
The only way to change this is with negative survey responses and/or a call to GM customer service. No excuse for 5 days without an update.


Sent from my iPad using Corvette Stingray Forum
 
  • Like
Reactions: PKSerda and MYKZDRM

·
Registered
Joined
·
186 Posts
On of the issues I have with trading my CTS-V coupe, the Cadillac service was fantastic
 

·
Senior Member
Joined
·
18,670 Posts
No excuse for anything less than really good service. Fired two dealerships for lousy service, now drive by one of them, and then drive an additional 16 miles to a great dealer. The only reason I no longer drive by the first dealership, is that they are out of business.

Find a dealer who treats you excellently, has at least one excellent Technician. If you do not know who that excellent dealership is, suggest asking a long term Corvette owner, contacting a local Corvette club or similar. For example, members on this forum have learned of excellent dealerships from each other.
 

·
Registered
Joined
·
1,166 Posts
This is a problem in my opinion with Chevy. They are an ordinary/ regular car line with a corvette super car. An expensive car sold at
dealerships that handle a lot of just normal cars and normal business.

These are not normal cars and we are not the normal customer. Somehow Chevy needs to learn how to give ,
Cadillac service to the corvette owner.
 

·
Registered
Joined
·
4,656 Posts
This is a problem in my opinion with Chevy. They are an ordinary/ regular car line with a corvette super car. An expensive car sold at
dealerships that handle a lot of just normal cars and normal business.

These are not normal cars and we are not the normal customer. Somehow Chevy needs to learn how to give ,
Cadillac service to the corvette owner.
Although it will never happen I've said all along that GM needs to make the Corvette a separate line and make the dealers step up to carry it. Less than 1/3 of the Chevy dealers are authorized to sell it, I see no problem with that number dropping to 1/10. 330 Corvette dealers would be plenty and each one would be able to get sufficient allocation to meet local demand. It would probably also keep values up as far fewer would be included to discount because their small dealership doesn't want the floor plan load of a $70000 car.

Again, it will never happen but one can wish.


Sent from my iPad using Corvette Stingray Forum
 

·
Registered
Joined
·
10,545 Posts
Yeah, it will not happen because dealerships want a snazzy Corvette to bring foot traffic into the dealership so they can sell them some other type of Chevy.
 

·
Registered
Joined
·
4,607 Posts
It troubles me that My Chevrolet dealership in Princeton fails to provide quality customer service. No offense meant to entry level Chevy owners....but I expect better from my dealership for my new C7. The car spent 5 days in the shop and not one call from them to update me. Had I not stopped by to check on it I am not sure it would have even been looked at. I have two Lexuses as well and they treat me like gold when I bring those to the Lexus dealership. Maybe corvettes should be serviced at Cadillac dealers. They treat their customers well. Just a thought!
This car was taken in for a failed belt tensioner and exhaust noise.
 

·
Registered
Joined
·
739 Posts
Is there a way to set up a list of dealers and have members rate them? Could be geographic. ? Letter grades and/or examples of good or bad srvice provided?
 
  • Like
Reactions: PKSerda

·
Registered
Joined
·
5,453 Posts
Is there a way to set up a list of dealers and have members rate them? Could be geographic. ? Letter grades and/or examples of good or bad srvice provided?
this is dangerous as we all rate dealers diff, and never hear their side of the story...customers can be jerks too!...
 

·
Registered
Joined
·
10,545 Posts
Is there a way to set up a list of dealers and have members rate them? Could be geographic. ? Letter grades and/or examples of good or bad srvice provided?
I think it is a great idea. It is like Yelp, but specific to C7 service. I like it!
 

·
Registered
Joined
·
10,545 Posts
this is dangerous as we all rate dealers diff, and never hear their side of the story...customers can be jerks too!...
A one-sided piece of information is better than nothing at all. At least with a little information, people are free to evaluate it and determine for themselves if the complaint seems to hold merit or not.
 

·
Registered
Joined
·
5,453 Posts
I disagree, in some cases it's slander...you never know.....better to look at a dealers csi scores, his BBB standing and other metrics, one off statements on the web are sometimes not the real story.
 

·
Registered
Joined
·
10,545 Posts
I disagree, in some cases it's slander...you never know.....better to look at a dealers csi scores, his BBB standing and other metrics, one off statements on the web are sometimes not the real story.
How do people get access to csi scores, etc?

Several one-off statement taken together is exactly how Yelp works, and my wife and I use that successfully very often for various businesses. Also, by searching for comments online, she found her new dealer service department, which is fabulous.

Of course, one must read the comments critically, disregard some, weigh some more heavily than others, etc. Nevertheless, having additional information to sift through is better than having less information.

So, yes, we definitely disagree on this one.
 
  • Like
Reactions: c130eng

·
Senior Member
Joined
·
18,670 Posts
I have often heard, "the whole story," and to be fair, it is not unusual for the whole story to be different to what is originally posted. Base those comments by having been on several Corvette forums for over ten years, and it is so easy for us to only get one side of story, sometimes with omissions, sometimes with misrepresentations, sometimes flat out not truthful reporting of what happened.

A used-to-be friend of mine bought a new car, same brand as our new car, at same time. He saw me changing my oil periodically, and he never go around to it -- though you know me enough, to know I kept telling him he needed to do that. He didn't take it in to be serviced either. Never got around to adding oil, and surprise, blew his motor at 17,000 miles (got 183,000 miles out of mine). He became belligerent (not just unhappy) when the dealership denied his warranty claim. Had we had VW forums in those days, guess what he would have posted. Sure would not have been the second and third sentences in this paragraph.

Moreover, just looking at our current threads, there is already an opportunity for one to start a new thread with concerns or worse about a dealership, i.e., we already have an opportunity to voice concerns and some members are already doing that. The best place to ask for dealership help is the regional threads, by posting there, asking for example, "anyone know about a great service department in the Atlanta area, the Houston area, the Denver area," etc. That is a wonderful/existing way to learn where to take your Corvette in for service.
 

·
Registered
Joined
·
281 Posts
This is a problem in my opinion with Chevy. They are an ordinary/ regular car line with a corvette super car. An expensive car sold at
dealerships that handle a lot of just normal cars and normal business.

These are not normal cars and we are not the normal customer. Somehow Chevy needs to learn how to give ,
Cadillac service to the corvette owner.
The difference between taking one of my my R8's to the Audi dealership and taking my Stingray to the Chevrolet dealership is such a night-and-day difference, it is like getting smacked in the face with a shovel.

I love my Stingray but, for this reason alone, I will not be buying another one, sadly. After I've had my fun with it, I'm switching to the Jaguar F-Type R with no plans of ever touching an American car again. Good work, GM. You chased away another customer and taught me lessons I will pass to the next generation. Until then, I'm going to drive the Hell out of this Stingray and enjoy every second of it; Parkway Chevrolet be damned.


Sent from my iPad using Corvette Stingray Forum
 

·
Senior Member
Joined
·
18,670 Posts
I am treated excellently/outstandingly by my Chevrolet Dealership. They constantly go out of their way and exceed my expectations. They listen, they provide superb repair service, and they communicate really, really well. Their pricing is very fair. Have recommended Corvette friends take their cars there, and all have been exceedingly pleased with their service.

How about another Chevrolet dealership....
 

·
Registered
Joined
·
281 Posts
I'm sorry, Elegant, but this will be my last dance with an American car. Maybe in your state the service department does not hire ********. Sadly, in mine, that is not the case.

After the dealership nearest me lied about their allocations until I was sick of the slime, I drove past them to Parkway Chevrolet. At Parkway, the sales staff is exceptional and my salesman, Spencer, is one of the best. That is where the service and competence ends.

For instance, I scheduled an appointment for an oil change. At the appointed time, I drove my car to Parkway, whose service technicians drained my oil before discovering they did not have a replacement filter. They wanted to put me in some hideous, horrible rental car to drive until they could order more filters. I don't drive crap like that, so they filled it back up and told me to return when they had filters. I did. On their second attempt at a simple oil change, they spilled so much oil on my manifold, the car smelled like a burning tire factory for the next 2000 miles. My service advisor, Dave, told me this was "normal" and that I should expect to smell burning oil for 1500 miles after every change. That means half the time I own this car, it will emit nauseating smells. His main concern, however, was that I give them the highest marks on my survey.

Next, I needed a wheel alignment due to the common issue of "pulling to the right." They fixed that but, somehow, in doing so, they put a 3 mm gouge in my steering wheel horn cover. Of course, they claimed it was already there and they had nothing to do with it. They refused to replace it and, again, was only concerned about the customer satisfaction survey(!)

My salesman offered to use his employee discount to get me one for 750 bucks. Bullshit. At this point, I realized I was dealing with ******** or ex-cons, so I complained to Chevrolet Customer Service who met me at the dealership, inspected the gouge and authorized a replacement cover. The replacement cover is a shade lighter in color and harder in texture. It is either not the OEM cover or belongs to the 1LT package or something (I have the 3LT).

Forget the Audi dealership, even the Nissan and Infiniti dealerships are infinitely more competent and treat me like a king, in comparison. Unless something RADICAL happens to change my mind, I will never touch another American car. Chevrolet has reinforced every negative stereotype I've ever held about them.

But make no mistake: I freakin love my Stingray! This car is more awesome than robot griffins with light sabers. It's cooler than a killer cyborg from the future. The Stingray kicks more ass than an impatient donkey herder after Free Coffee Day.


Sent from my iPad using Corvette Stingray Forum
 

·
Registered
Joined
·
10,545 Posts
I am treated excellently/outstandingly by my Chevrolet Dealership. They constantly go out of their way and exceed my expectations. They listen, they provide superb repair service, and they communicate really, really well. Their pricing is very fair. Have recommended Corvette friends take their cars there, and all have been exceedingly pleased with their service.

How about another Chevrolet dealership....
KUNI Chevrolet/Cadillac in Sacramento, CA: I recommend their sales department (that is where my wife special-ordered her Cadillac), but I do NOT recommend their service department. If anyone is curious, I can give a few lengthy reasons why we avoid their service department, and recommend you do the same.
 
1 - 20 of 34 Posts
Top