Stingray Corvette Forum banner

1 - 12 of 12 Posts

·
Registered
Joined
·
64 Posts
Discussion Starter · #1 ·
I am getting my 2015 from Les Stanford they are about a 1,000 miles from were I live in Oklahoma.I went with Stanford for a few reasons,biggest one they gave me family pricing saved me about $11,000 my local dealers would not work with me at all.Has anyone bought from a dealer that is along way from were you live and had to use your local dealer for service?I am just wanting to know if I will be treated ok or if I will be dealing with a attitude because I bought out of state?

Al
 

·
Registered
Joined
·
95 Posts
It appears that many people have. It shouldn't be a big deal with your local dealer but if it is definitely find another dealer. There are a lot out there.
 

·
Registered
Joined
·
5,453 Posts
Go start interviewing general managers NOW...in person, ask them the question:Will you service my car?

No need to tell them why you are buying non local...

Take command here and be firm......
 

·
Registered
Joined
·
95 Posts
Please don't feel beholden to any of these dealers. They are there to work for you not the other way around. I've walked out of a number of dealers over the years both when buying a car and when buying service. Plenty of fish in the sea.
 

·
Registered
Joined
·
10,541 Posts
Go start interviewing general managers NOW...in person, ask them the question:Will you service my car?

No need to tell them why you are buying non local...

Take command here and be firm......
I think Glen has great advice! I would, however, ask the question slightly differently. I would ask them, "Would you like to service my car, or would you prefer I go elsewhere?" If there is a hesitancy in their response, or any lack of desire on their part, I would not go there, even if they ultimately agreed to do it. I would prefer to drive farther to have service done where I am wanted, instead of having it done at a closer dealership where I am just tolerated.
 

·
Registered
Joined
·
765 Posts
Go start interviewing general managers NOW...in person, ask them the question:Will you service my car?

No need to tell them why you are buying non local...

Take command here and be firm......
Glen e this is NOT directed at you, it's directed at the ridiculousness of the situation causing you to pose this question. I wonder how is this even a viable question? Isn't Chevrolet the manufacturer of this vehicle and ultimately the name on each dealership and service department? I understand that they are privately owned but this is ridiculous, the vehicle is a Chevy. Many moons ago I had several Saturns and lived in Chicago. The cars were purchased in Las Vegas, the Chicago Saturn dealers never blinked an eye, in fact I got great service. Why is this car any different? I suppose the dealers are aggravated that they didn't sell it? The whole thing is ludicrous.
 

·
Registered
Joined
·
10,541 Posts
Glen e this is NOT directed at you, it's directed at the ridiculousness of the situation causing you to pose this question. I wonder how is this even a viable question? Isn't Chevrolet the manufacturer of this vehicle and ultimately the name on each dealership and service department? I understand that they are privately owned but this is ridiculous, the vehicle is a Chevy. Many moons ago I had several Saturns and lived in Chicago. The cars were purchased in Las Vegas, the Chicago Saturn dealers never blinked an eye, in fact I got great service. Why is this car any different? I suppose the dealers are aggravated that they didn't sell it? The whole thing is ludicrous.
I often buy certain grocery items in bulk by the case. At the WholeFoods nearest my house, the grocery department will do it, but I quickly learned they would prefer not to. They would take multiple weeks to order it and get it in, then act like it was such a chore to go to the back and get it when I would go pick it up. I quickly figured out the main grocery purchaser was lazy, and the rest of the team reflected the same attitude.

I now drive to the next-closest WholeFoods. When I order it, they get it in in about three days. When I go to pick it up, they go quickly to get it from the back. It is service with a smile.

For many types of services, give your money to a business where the tone is set by those in charge to be all about great customer service. Also, very often the behaviour of the entry-level employees are a direct reflection of the management. If the management is all about excellent customer service, they will not have long-lasting tolerance for an entry-level employee which does not have the same values. If the management is poor, the good employees will not stay in that environment too long before they go look for, and find (because they are good), different jobs.

Of course, there are exceptions to such a dynamic environment before equilibrium is met, but I have found this to generally be more or less true.

If a place does not want your business, you will be better off in the long-term to find this out as soon as possible, and just do yourself a favor and go somewhere else.
 

·
Registered
Joined
·
765 Posts
I often buy certain grocery items in bulk by the case. At the WholeFoods nearest my house, the grocery department will do it, but I quickly learned they would prefer not to. They would take multiple weeks to order it and get it in, then act like it was such a chore to go to the back and get it when I would go pick it up. I quickly figured out the main grocery purchaser was lazy, and the rest of the team reflected the same attitude.

I now drive to the next-closest WholeFoods. When I order it, they get it in in about three days. When I go to pick it up, they go quickly to get it from the back. It is service with a smile.

For many types of services, give your money to a business where the tone is set by those in charge to be all about great customer service. Also, very often the behaviour of the entry-level employees are a direct reflection of the management. If the management is all about excellent customer service, they will not have long-lasting tolerance for an entry-level employee which does not have the same values. If the management is poor, the good employees will not stay in that environment too long before they go look for, and find (because they are good), different jobs.

Of course, there are exceptions to such a dynamic environment before equilibrium is met, but I have found this to generally be more or less true.

If a place does not want your business, you will be better off in the long-term to find this out as soon as possible, and just do yourself a favor and go somewhere else.
You know what? The best companies in the world pride themselves on exemplary service. That includes every location and for every customer. Outside Corvettes one of my other interests are Apple products. I cannot tell you how many times they have gone above and beyond the call of duty for me. It doesn't matter if I bought my iPhone in Las vegas, I can walk into any store in the WORLD and expect to be taken care of. That's the mark of greatness. Chevy should breed this type of culture. Customers fearing that they won't get service unless they are at the dealership they bought their car from breeds the exact opposite. Do you think Mercedes, Lexus, or BMW operate this way? I've never owned any of those cars but feel confident in saying they absolutely do not.
 

·
Registered
Joined
·
10,541 Posts
I completely agree with you that great businesses pride themselves on exemplary service.

Would Tesla behave badly? I am convinced they would not. They are like Apple. They own all of their own stores and have a tightly vested interest in great service and growing their business.

However, GM does not own the local Chevrolet franchised dealerships. That is part of the problem of why you can get bad service at certain dealerships. I will not say those franchised dealerships are totally out of control, but I will say their controllability gramians do not have full rank.

Also, bad service at certain dealerships has nothing to do with where you bought the car. We do not have my wife's Cadillac serviced at the dealership where she bought it. Instead, when the service department there miserably failed the interview I gave them before her first oil change, we decided to instead wait a few days more so we could shop around. Are we ever glad we did! We found a MUCH better service department at a different Cadillac dealership.

What I am trying to say is bad service can happen in many different places. It should not, but it does. Don't give those businesses your money. Find the good ones. Also, this does not necessarily have anything to do with courtesy deliveries, or even Corvettes, for that matter.

I completely agree with you that it should not be that way, but, unfortunately, it is.
 

·
Registered
Joined
·
2,933 Posts
Around these parts, Corvettes are as rare as hens teeth. I think one large dealer, who I do not particularly like, has one for sale about 25 miles from here. I have no intention of taking a C7 z51 to a service department that does not have a Corvette specialist technician on staff. I likely will travel the 100 miles to MacMulkin when service is needed.
 

·
Registered
Joined
·
7,930 Posts
Al, I purchased my C7 from MacMulkin Chevrolet and my local dealership was more than happy to work on my Vette when my AC control unit went down and they have two Corvette trained techs to accomplish the mission. Now when I went to Ohio to my nieces wedding, Taylor Chevrolet in Lancaster, Oh didn't want to touch it (two weeks to inspect it). The first time I took my C7 to my dealership I was introduced to the Corvette techs, we hit it off in no time because were gearheads talking shop. Good luck in your quest, I'm sure you will secure a great Chevrolet dealership to service your pride and joy.

SF
Rick
 

·
Registered
Joined
·
114 Posts
I live in Tulsa Oklahoma and ordered mine from Danny Beck Chevrolet and Danny handles all the Corvettes personally and he is one great guy.
And he will make you a great deal.
He is the largest fleet dealer in Oklahoma and the 2nd biggest
Corvette dealer in Tulsa.
 
1 - 12 of 12 Posts
Top