Sorry to read this. Unfortunately you have experienced more problems than normal with your C7. I suggest you send a PM to ChevroletCustomerCare. Include your VIN, a detailed description of the issues and what you have done to get them fixed, your dealer name, etc. and ask them to intercede on your behalf. You should hopefully get a new hood on your C7.
Help! I have a cracked hood!!!
Yes I do, and the body shop said the small crack is right above the drivers side hood hinge. And the hood is out of alignment slightly. Body shop feels the crack was caused by upward pressure from hinge, which was inturn caused by misaligned hood. It is unknown if hood was misaligned at factory, or by dealership when they removed the hood in order to replace my radiator. Dealership feels a misalligned hood would not cause this. Both Chevrolet and my dealership feel I did nothing to cause this. Nobody wants to replace my hood. Chevrolet has offered me a SPOT patch fix, but I have refused it because body shop (which is at another dealership) will not warranty these bandaid spot fixes. Why should I accept a spot fix!!! Grrr !!!! The proper fix is a new hood. As of now, I am at a stand-still. I have opened a case with Chevrolet , but have not heard from them yet. I was told the spot fix was decided from upper mgmt of Chevrolet...RIGHT! What would you all advise??? Should I stand my ground? my 2016 has only 4700 miles on it. Still under warranty.
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Yes, I have done this. Hopefully when they contact me...I will get an acceptable result
Absolutely stand your ground! Explore every possible avenue and accept nothing less than a new OEM hood. Good luck.
redcorvette100, sorry to read about your situation and yes like posted the dealership or the General should replace the hood. Keep fighting the good fight!
SF
Rick
SF
Rick
Redcorvette, keep fighting them as Rick says. I've had great support from Customer Care and this certainly sounds like a manufacturing defect.
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