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Discussion Starter #1
Hi all..I just wanted to share my experience of purchasing a used c7 convertible z51 from hendricks cars. Com.

I agreed with one of their salesman for a vehicle that has 226 miles. .and that was the main reason I bought that vehicle, although I don't love the exterior colour. He was so slow and incredibly Unprofessional. Everything had to take its sweet time.

The full amount was transferred and deposited on the 29th of May and given to the internationall shipping company last Thursday. After which the shipping company sent me pictures and I find out that the car has 703 miles! !! For me that ages a difference.

I would never ever deal with Hendricks period and I would like someone's help to get numbers or email address to officially complain to the regional managers in that company. I will post the thread of emails between me and that salesman and you can be the judge.

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Discussion Starter #2
I am telling you this formally. .I believe this was very unprofessional of you and of hendricks. .you should have informed me of the change of the mileage! !! I purchased a car knowing that it is 226 not 703. .and yes it would have made a difference.

Even if you have the best drivers I should have been told and asked the option of how to bring it form the other branch (that's all you told me about where the car is).

And yes I would have probably changed my mind of purchasing this vehicle if I knew of the real mileage.

Formally asking you for the number of the office of the regional manager of hendricks! !!!!

--- Original Message ---

From: "curt chambers" <[email protected]>
Sent: 17 July 2014 23:32
To: "AHMED Fahad" <[email protected]>
Subject: RE: 2014 corvette - Ahmed

Cary is in NC. And we have a team of drivers who drive them at a leisurely pace and drive them very defensively.

On Jul 17, 2014 4:31 PM, "AHMED Fahad" <[email protected]> wrote:

isn't the policy if it is out of state is would be shipped not driven?

Date: Thu, 17 Jul 2014 16:29:30 -0400
Subject: RE: 2014 corvette - Ahmed
From: [email protected]
To: [email protected]

That isn't what I said or meant. The car was in Cary nc. That's 380 miles from me. Miles are easily accounted for on that car. It is in the most up most condition.

On Jul 17, 2014 4:24 PM, "AHMED Fahad" <[email protected]> wrote:
Curtis,

that is 500miles that not 100miles...

Curtis is that logical to you? it certainly isn't to me...totally disappointed...never heard of almost 500 miles to reset a system or a test drive...

Date: Thu, 17 Jul 2014 16:22:01 -0400
Subject: RE: 2014 corvette - Ahmed
From: [email protected]
To: [email protected]

Car was driven here from the other store. Then Chevy drove it to reset the systems. Nothing other than that. May have been test driven at their store. Was never driven here. The build sheet is with your paperwork the driver has.

On Jul 17, 2014 4:20 PM, "AHMED Fahad" <[email protected]> wrote:
Hi Curtis,

How come the car has 703 miles on it? it was 226 miles ?


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If you got a good deal on the car, I would not worry about the mileage difference on a used car.
I recently purchased a used Z51 Corvette with 1024 miles on it. The car has no issues.

Was dealing on one that had 74 miles on it, but a few weeks later it had about 500 miles on it. Despite the change in mileage, would would have purchased that car if we could have come to an agreement on price.

Enjoy the car, you got a Z51 and you probably paid a good bit less than what a new one costs, without the long wait.
 
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Have several elderly friends who drive for the local Chevy dealer. They ALWAYS exchange cars with other dealers and their own locations and drive them back. Never are they transported by car haulers or the like. Agree with all others posting here. If indeed the deal was good, a thousand miles one way or the other makes little difference in the net value. Enjoy it and forget it!
 

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I agree with the OP, a car is advertised with specific miles, delivering it with any more than 5 or 10 more is deceptive. It's a matter of professional ethics, Hendricks should be held accountable.


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Discussion Starter #7
Thanks mjw. .I totally agree. .I have paid 703 for that car..The least thing is that they should inform me as I am an international customer.

I will enjoy the car when it arrives. .but I wanted to break in the rest of those miles. .bit I was robbed of that! !

Concerning the warranty...will only probably get a year

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For a car of the Corvette's value, for the number of miles on the odometer, compared to the distance from one dealership to the other, I, too, would have expected them to haul it instead of drive it. Dealerships trade new cars all the time. They could have arranged the same type of transfer on this one, too.

Also, "Chevy drove it to reset the systems?" What hogwash.

I am with the original poster and Mark on this one.
 
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Ahmed, don't let this one get you down. Enjoy the car to its fullest when you get it, and eventually forget about this if you can. But, in the meantime, do check online for a manager at Hendricks and tell them what happened. It probably will not change your situation, but it might help them offer the next customer better service, or get a slap on the wrist to Curtis to encourage him to do better the next time.

Can you report this also to someone at cars.com? Was that the website from which you ordered it?
 

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Discussion Starter #10
Hendrickcars.com..and just made a phone call to talk to Curtis' s Gmail and of course he is busy.

I have always looked up/ envied Americans on the best customer service. .but this sales person gave me the worst ever experience.

I will enjoy the car when it arrives here on the 15th of August.

But honestly I will have to file a complaint on both sales person and his boss! !!

I have always been a person that loves honest. .be honest and I will give you my eyes, but fool me and try to rob me of my hard earned cash no sorry. ..

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Hendricks motors is a Class operation. I have dealt with them out of state and had them give me a price on a trade in drive my new vehicle to me no hassles and all went well. I'm sure your incident if it occurred was an isolated one. You should follow up to get resolution. The Hendricks organization as I said is too notch take care.


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I am sorry to hear that, Ahmed. Most Americans are honest people, but used car salesmen are notorious for being some of the most dishonest people in the whole country. Of course, they are not all like that, but enough of them are dishonest such that it has developed into a phrase. For example, when people meet someone who seems less than honest or interacts in an abnormally nice way to try to get something from someone, people refer to that as "used car salesman behaviour" or "he acts like a used car salesman" even if the interaction has absolutely nothing to do with cars.
 

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Discussion Starter #13
Rd I think this is an international behaviour of used salesmen. .but not in reputable dealerships. .that is why I went to Hendrickcars.com. .oh well that's life. .The worst thing is that I a silver car with brownstone interior and the main reason was the very low mileage. .although they aren't my favorite colors. .oh well. .will still enjoy it

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Brownstone 3LT is elegant; silver will really pop in the bright sun there! It will be a big hit in your country.
 

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Hendricks motors isn't a used car lot selling cars that have been under


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Discussion Starter #16
Thanks for the reassurance. ..It will be the first convertible in the country

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Discussion Starter #17
Hendricks motors isn't a used car lot selling cars that have been under


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Tpalmst. .and that is why I choose to purchase from them! ! But miss stating odometer reading or not informing the customer of changes in odometer readings in unacceptable behaviour even if unintentional. .or am I wrong?

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Used car salesman are like political party animals. They do and bow to the managers and above for fame and fortune. Many, many dealerships demand the party line and actions or they will replace the errant employee with someone that will tow that line. Occasionally and mostly in small dealerships you will see the exception, mom and pops are more in keeping with that.
Dealerships are driven by the manufactures as we have seen with the allotment and "pick of the litter" favors, salesman are salesman, they sell new and used so you have to tie them together.
There are some very good and "honest" salesman out there. They are as or more successful than the less honest party liner but they also have the time needed to develop that customer base and their employer supports that.
Unfortunately, with the huge success and demand for the C7, a large portion of the honest salesman are taken out of the game and the concentration is at the high volume dealerships.

Back to the original issue which I think has been incorrectly redirected to the used salesman issue; Without knowing the deal the OP got on the car and just going by the mileage issue, and taking into consideration that the car is getting shipped out of the country, I wouldn't have a problem. You see, that extra 500 miles is a good test and an opportunity to find ANY issues that may need to be addressed before the car is shipped. I would also rather that it be driven to the port or dealer by one of the excellent drivers they use than trust it to any short haul transport not of my choosing. The hired drivers keep a log and note any issues they see, part of the service. The issue that they didn't tell you can be debated although it may well be that it's common practice to them and assumptions just made.

Enjoy your car!

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Used car salesman are usually #1 on the list of professions people DON'T trust! Don't judge Americans on them or you will be disappointed!

Blade Silver and a Brownstone interior is an AWESOME combination.
 

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Worked with the company 24 years..The sales rep was not even using his Hendrick email address. Transport between dealerships could account for mileage, but probably a stocking in issue due to communication between sales an accounting. This mileage difference was is not worth the damage. Rick and his dealer body are First Class! BTW....I don't work with Hendrick, just appreciate the Company


Cam
 
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