[U.S. Marine]

Since I purchased my C7 at the end of Feb, would the dealership automatically service all their C7's in stock when they receive a Service Bulletin from GM? Thanks for any and all assistance in this matter. I want to keep my C7 at 120% at all times.

SF
Rick

 

[mjw930]

They are supposed to apply all updates when they do the PDI prior to delivery but if it's an in stock vehicle it's a 50/50 shot whether they do anything other than wash it since the PDI has probably already been done. I have always had to ask for a service check before delivery or make an appointment to have it serviced. They do not pull cars off the lot and service them unless it's a recall.


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[glen e]

They are supposed to apply all updates when they do the PDI prior to delivery but if it's an in stock vehicle it's a 50/50 shot whether they do anything other than wash it since the PDI has probably already been done. I have always had to ask for a service check before delivery or make an appointment to have it serviced. They do not pull cars off the lot and service them unless it's a recall.


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actually my experience is kinda the opposite, because it's chevy paying the dealer, it's found money and every single car in stock gets done....was just discussing this with a Honda service manager the other day...

 

[mjw930]

actually my experience is kinda the opposite, because it's chevy paying the dealer, it's found money and every single car in stock gets done....was just discussing this with a Honda service manager the other day...

I suppose it depends on what needs to be done. It also depends on the company, I know for a fact Chrysler requires a complaint to perform a TSB unless it's classified as mandatory for the dealer to be reimbursed. I know because I have asked multiple times to simply have all modules updated and was told they couldn't do that without a reported problem or they wouldn't be reimbursed. I don't know if GM works the same way.


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[glen e]

We should differentiate a service tech bulletin vs a service action..... You are correct for a service bulletin , owner has to complain about it before they will do it. A service action though is something that is supposed to be done on every car , whether it's in stock or there is a customers car when it comes in for normal service .......ratcheting that up one level is a recall and that is they got to bring in now. So it depends on the communication and direction of the mfr....

People get all upset when dealer tells you got to complain about it before they will fix it. From a manufacturer POV, I completely understand that a person that doesn't hear his window rattle, there is no reason to go fix it if it's not bothering him. People don't like that but that's the way it is in the business, and a valid business practice.

 

[U.S. Marine]

mjw930 & glen e, from what I read from both of your post, the dealership serviced my Vette after receiving bulletins from GM. Like the issue C7 owners had with the diff fluid, nav sys, etc that I've read on this site. Is there anyway to run your vin no. and it will tell you everything that GM put out a bulletin for has been corrected? There isn't anything like preventive maintenance.

SF
Rick

 

[mjw930]

mjw930 & glen e, from what I read from both of your post, the dealership serviced my Vette after receiving bulletins from GM. Like the issue C7 owners had with the diff fluid, nav sys, etc that I've read on this site. Is there anyway to run your vin no. and it will tell you everything that GM put out a bulletin for has been corrected? There isn't anything like preventive maintenance.

SF
Rick

There's a link to the TIS system posted here: http://www.stingrayforums.com/forum...ook/1605-calibrations-registered-our-vin.html but it's unclear whether this will differentiate between what is installed and what needs to be installed. A service action, as Glen has pointed out, is something that should be performed on your car the next time it's in for any service. A service bulletin is a specific remediation for a reported problem that will only be performed if your vehicle is exhibiting the symptoms covered by the bulletin. None of this would be considered preventative maintenance.

There are 2 ways to find out for sure what may be needed, 1) Call your dealer's service department and ask them to run your VIN to see if there are any outstanding service actions to be performed. 2) register for an account on My Chevrolet (https://my.chevrolet.com/web/portal/managemybrand?g=1). In theory this site should report any actions that need to be performed on your car based on it's VIN but my experience is the site is not always current.

 

[Chip]

I have found in my "discussions" with my local dealers that there is a wide disparity in what they do or don't do before delivery. Oddly some of them seem to be clueless regarding issues we discuss here along with their accompanying TSB's. I happen to be in one dealers service bay while a Tech. was doing a PDI for a new C7 and I asked if he had checked the rear end for proper lube level. His reply was "Why?" I told him, he checked the VIN and found it was included in the "to check" category. Seem to me we need to stay on top of the issues and ask when you pick your car up if the ecm's are in a "current" configuration per GM's system.

 

[jsvette]

I have found in my "discussions" with my local dealers that there is a wide disparity in what they do or don't do before delivery. Oddly some of them seem to be clueless regarding issues we discuss here along with their accompanying TSB's. I happen to be in one dealers service bay while a Tech. was doing a PDI for a new C7 and I asked if he had checked the rear end for proper lube level. His reply was "Why?" I told him, he checked the VIN and found it was included in the "to check" category. Seem to me we need to stay on top of the issues and ask when you pick your car up if the ecm's are in a "current" configuration per GM's system.

Great suggestion Chip.