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Several on this forum have asked that I post the experience I went through regarding paint, body, and electronics issues with the forum, so here's the story from the beginning.

On Friday, October 11, I took delivery of my new 2014 Corvette, VIN 1786. I picked it up in Richmond, Virginia, on a rainy day. The dealership had it all shined up and sitting inside their detail shop. I spent about 45 minutes going over the car using a check list that I had found on a forum and then took the car for a test drive. Since it was dark and dreary outside, I didn't have an opportunity to look at it in full sunlight that day, or any of the first three days I had it because it was cloudy and rainy in Richmond the whole time I was there. However, I did notice a couple of issues Friday evening when I had parked it in a friend's garage where I was spending the weekend.

I really enjoyed the drive back to SW Oklahoma that Sunday and Monday. It was a blast driving something that almost everyone noticed and wanted to spend time looking at and talking about. I've never been photographed in a moving vehicle so many times in my life! When I got home, I showed her off to all of my friends through the week and started detailing her up to show her off at a local car show. It was then that I noticed quite a few more fit and finish issues.

I made an appointment with my local Service Director for Monday, October 21. He kept the car and had the Manager of Aftersales come look at the car with him. They found other issues that I had not seen and contacted plant management to see how they wanted to handle the situation. The plant wanted the car back so they could replace the body panels and correct all of the issues. So, on Monday, October 28, a truck arrived at my local dealership and my Corvette was loaded for her trip back to the factory.

The plant first corrected several electronic problems: competitive driving mode was not activating, memory seat recall was not working properly, and the center media screen was flickering. Once they had those issues corrected, they began the process of re-skinning the car. To make a long story short, they ran into problems with the first attempts to re-skin my car. At one point, my car was scheduled to be released but after a meeting of upper management, it was decided that they were not 100% satisfied and were going to do the job again. I'm grateful that they weren't going to send anything back to me that they were not 100% satisfied with!

My local Service Director had initially shared with me that the process would probably take around three weeks, but that GM would compensate me for whatever length of time my Corvette was away. I would have preferred to have had my Corvette back sooner rather than later, but of greater importance to me was that the car would be without issue when it returned, so I was okay with the delay.

At some point along the way, I realized I could activate OnStar's Family Link and find the physical location of my car at any time. You can only imagine the excitement when I saw it had left Bowling Green the afternoon of Tuesday, December 17! My excitement grew on Wednesday as it entered Oklahoma on Wednesday! On Thursday, morning, the truck left the town it had stopped in for the night. It was only a few hours away, but had to stop at two Oklahoma City dealerships, a Norman dealership, and a Blanchard dealership, before delivering my Corvette to my dealership in Lawton. As it neared Lawton, I jumped into my 1994 Corvette and took off to find the truck that was hauling my baby back to me! I intercepted the truck about one mile from the dealership and followed her into the dealership parking lot. It was like following Santa and his sleigh! I could barely contain myself when she was backed off the truck and I was asked to drive her in to the service bay!

I spent a little time checking her out that afternoon, but the Manager of Aftersales wanted to be there to inspect the car, to deliver it to me, and to present me with a check from GM, so we set up an appointment for Friday afternoon. Of course, I made a check list of things I wanted to make sure were corrected and eagerly awaited my appointment. At that time, I did not know how much money I would receive, but I figured they would treat me right since everything they had done for me up to that point had left me quite pleased.

The meeting on Friday went extremely well. I went through the checklist and was very pleased that the electronic issues and paint issues had been corrected. As a matter of fact, the paint quality that the plant provided is a show car quality finish and it really pops! I was equally pleased with the amount of money that GM had provided for me, and it was a proper amount for the time that my Corvette was away. I am choosing to not disclose the amount they provided for me because every situation is different and I do not want the dollar amount to seem like a precedent for any other situation. I also did not have to sign any form of non-disclosure. Suffice it to say that I was very happy with the amount!

Management wanted to provide me with a loaner vehicle while my Corvette was back in BG. Since I did not really need one, I asked for a variety of accessories instead. Here are the items that were provided:

  • Wing Spoiler
  • Stingray Floor Mats
  • Stingray Cargo Mat
  • Stingray Door Sill Plates
  • Stingray Center Caps (also returned my C7 flag center caps to me)
  • C7 Flag Valve Stem Caps
  • Stingray Car Cover
  • Targa Top Cover

I don't feel that I could have been treated more appropriately or professionally by my local Service Director, the regional Manager of Aftersales, or plant leadership in Bowling Green! While I would have preferred to have not gone through this situation at all, I am so happy to have my car back in such beautiful condition, with complimentary accessories provided by GM and money in my pocket, which was eventually spent on more goodies for my C7!

Here are some Photos of most of the problems that were corrected:

































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Jeremy, thank you for sharing the story! I am glad it all worked out for you. From seeing your new pictures elsewhere, it was worth it: your new skin is surely a show-quality finish!
 

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Discussion Starter #3
A crazy story, but it all came out well in the end. Thanks! :)
 

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It was a tough time for you, and to a much, much lesser degree, those who followed you through the journey, but it did end well, a testimony to how you calmly presented your extremely valid issues, and GM listening to reason, i.e, your car was not acceptable as it was originally delivered.
 

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WOW . So where are the new pictures? I am very glad GM did what is right, to fix the vehicle.
 

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WOW . So where are the new pictures? I am very glad GM did what is right, to fix the vehicle.
Here are photos that were taken after she came back and before I took her home. (I had just put on the side skirts and splitter the day after she came back.)


























 
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Every single time I see that car, I am blown away.
 
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Discussion Starter #11
Interesting. I had no idea there was an alternate wing.
It's can be ordered through a factory order but has to be installed by the dealer. I don't think a Z51 can be ordered with it though.

It can also be ordered through a dealership or aftermarket vendor at any point.
 

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It was a tough time for you, and to a much, much lesser degree, those who followed you through the journey, but it did end well, a testimony to how you calmly presented your extremely valid issues, and GM listening to reason, i.e, your car was not acceptable as it was originally delivered.
Let this be a lesson to everyone!! I read on another forum where a guy complained that GM banned him and wouldn't sell him a car and couldn't figure out why. After reading his story, he was a complete ass to everyone he dealt with. If you are respectable, they'll be much more inclined to help you. If you go in screaming and yelling and acting like a prick, right or wrong, they're not going to want to do anything for you, and likely won't. I think this case is an extreme as I'm amazed that GM (or any company) would do all that they did for you. Sounds like they went above and beyond to make it right which is impressive, hence the money back, additional accessories and show car paint finish that most Vettes don't have. I've never met you, but your attitude has always been great on the message boards and you're very helpful to everyone, so I can only imagine how you are in person and were with them. Clearly your attitude paid off. Kudos to you. I know it can be frustrating to buy a $50,000+ car and have the issues you had with it. But you're a great example to all, that being an ass won't make the problems magically go away. Treat people right and with respect and they'll do the same in return. Beautiful car by the way!
 

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Let this be a lesson to everyone...now it can be frustrating to buy a $50,000+ car and have the issues you had with it. But you're a great example to all, that being an ass won't make the problems magically go away. Treat people right and with respect and they'll do the same in return...
I agree. The old saying, "You catch more flies with honey than vinegar" comes to mind. When GM bought my second Volt back, I was professional, respectable and nice. I was firm with them in the way I felt and what I wanted, but I was polite and listened to what they had to say, and they listened to me. I'm in the customer service business for a large company, and I deal with people and issues every day. I issue policy worth thousands of dollars practically every day, and I know I am more likely to work with someone that is professional and polite vs. the opposite.


Glen is that the same wing that you put on your car? It's starting to grow on me a bit.:)
 

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Here's a cool follow up story. On Thursday morning last week, I pulled into the NCM's Motorsports Park parking lot to attend the grand opening ceremony. A volunteer was there directing traffic and directed me to the place I was to park. A few minutes later, he walked over to the car and introduced himself. Then he asked, "I think I know this Corvette. Did she come back to the plant to be repainted?" I chuckled and said, "Yes, she did!" He told me that when he saw my Oklahoma license plate he thought it might be the one. Then he told me that he was the one that was in charge of making sure everything was the best it could be before it was sent back to me. I thanked him for all that he did for me and my Corvette and suggested we take a photo of us with the car. It was an honor and privilege meeting one of the men responsible for the work done on my Corvette. I will forever be grateful for all that this man and several others did for me.

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What a great back story Jag! Thanks for posting and sharing. :cool:
 
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One of the neatest, coolest, nicest, most awesome, powerful stories I've read on this forum. I mean it!! Thank you so much for sharing your personal story of a disaster that turned into a happy ending. I don't know that the car could have been in much worse a condition when you received it new. Then, I don't think you could have gotten a nicer example of a Stingray when it returned. Also, your follow-up story is killer. What are the odds you two would meet. Wow. So glad you had the insight to take that great photo. I probably would have forgotten. And may I add, you have one of the most strikingly beautiful Stingrays around. Karma.....what goes around comes around. Thanks Jag for sharing that great story complete with pictures of the before and after!!
 
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Thank you...I'm blessed to be able to share such a cool story. :)
 

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Discussion Starter #19
How did your car leave BG with all these
problems. I thought quality control checked
for things like this.
Geo Vette
Plant management wanted to know the same thing, actually. Sometimes problems with yellow aren't as easily or quickly seen. But the real answer is, "Who knows?"
 
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