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Discussion Starter #1
There is no way to know for sure where this damage occurred, but make sure you look yours over before you sign for it.
 

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Discussion Starter #3
All I could find out is that the owner lives in the greater Phoenix area.
 

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Thanks, because I know a friend of mine ordered a black C7 and it sort of got lost moving across the country and sat outside a lot. When it finally arrive at the dealership in CA the paint was so bad he rejected it and ordered a new one. I then heard the dealer did sell the car.

Never mind on a 2nd look I noticed it's not a Z51 which my friend had ordered.
 

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What recourse would one have in a museum delivery situation in the car had some defects and was not acceptable?The vehicle is already paid for and mso and paperwork filled out.
 

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Discussion Starter #7
I can't answer that question. I have to believe they (GM) will do the right thing, but you still need to do your own due diligence just to make sure it is up to your standards.
 

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Discussion Starter #8
Here is a response from that owner. "This is an early VIN 216 that had been sent to Nashville. I took a friend who knows about cars and he didn't notice anything major with the paint when I picked up the car at the dealer. I highly trust the detailer in what he has been telling me. He will be providing me before and after pics. of problem areas along with a writeup of all the paint defects he found."
 

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What recourse would one have in a museum delivery situation in the car had some defects and was not acceptable?The vehicle is already paid for and mso and paperwork filled out.
Of course everything is possible, however, first, when your car goes down the line, there is a sticker on it indicating Museum Delivery! While GM will deny it gets special attention, I still believe that it does during the assembly process. Then, you have the very best PDI staff in the country going over it with a fine tooth comb days before you get there. The following is a post that I did months ago about a circumstance that occurred years ago, yet still remains valid today, for David Smith remains the pre-eminent PDI Supervisor at the Museum. He is the nicest, most exacting person I know. Here's my earlier post:

"Absolutely fantastic experience, so good will do it again for our C7. Where do I start... The single thing that stands out for me is the care and compassion of the Museum Delivery Team has for your car and your experience. Your car's PDI treatment will be the best possible. Once I saw the PDI Supervisor call the Plant and tell them that the front fender was not acceptable (wasn't my car, but looked acceptable to me, until the Supervisor got me to kneel down and look up the fender toward the overhead lights). The Plant sent someone over within an one hour; that car then disappeared. I learned later it was taken back to the Assembly Plant, across the street, where they installed a new fender. Next morning, when I came back to the Museum Delivery area, there was that same car, getting a second detailing to insure it was perfect. Extreme example, yes, but that is how one aspect of many ways the Museum team works to insure your Museum Delivery experience exceeds your expectations."

I figure that counting air fare from the West Coast, costs in Bowling Green, cost to drive it home, and the $990 Museum Delivery fee, it will cost me about $3,000 for the experience, and despite doing it for my C6, will do Museum Delivery again next year for my StingRay.

Also, as Chip noted, you retain all your warranty rights. Don't think it will get close to remotely getting there.
 

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I agree with elegant. Whether a Museum delivery car gets any different attention as it is going through the line I don't know, but clearly the Museum PDI staff take exceptional care and pride in what they deliver to us in a Museum delivery. As mentioned in another of my post regarding RedHot, the 5 individuals involved in her prep signed the bottom of her as well. True pride in workmanship! She was delivered in excellent condition. :cool:

P1060251.jpg
 

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Discussion Starter #11
There should not be any difference how or where you receive your car. You pay for a "New" vehicle, it should look like one.
 

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There should not be any difference how or where you receive your car. You pay for a "New" vehicle, it should look like one.
While I agree the reality is many dealers do more damage to cars during the PDI process than most people realize.

Take my local "#1 Volume Dealer in the SE". Their PDI area is outside the used car lot a block down the street. It's in the back of the lot, off in a corner and uses tarp covered tents as shades from the sun. All towels, pads and materials are kept on carts rolled back into the service department once it closes. Buffing pads are used constantly, I have no idea for how long, towels are tossed around, often landing on the ground just before they are used to dry off your shinny new car. Car wash pails, brushes and sponges get their water changed on an hourly basis after they have been used on countless cars.

THIS is where your brand new Corvette is going to be prepped before you pick it up.

Sure, not all dealers are like this but Chevy dealers are a volume operation, they do the least absolutely possible to get by.

While not up to high end detailer quality the local BMW / VW dealership has a much higher class prep department which uses high end equipment cleaned and maintained on a daily basis, Mcguires commercial products and offers a detailing service to customers at a very reasonable price.


Sent from my iPad using Corvette Stingray Forum
 

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Wow. Somebody picked the wrong car to learn how to use a high speed buffer on.
 

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Discussion Starter #17 (Edited)
How was the car fixed? Just waxed?
Last I heard he had taken it to a detailer, but given the damage the dealer was involved as well. I'll see what I can find out.

"Hi there, I'm Wills, co-owner of Windows and Wheels Detailing - the one who corrected the damage left by the factory.
I've dealt with dealers quite a few times, most times they wont pay up but having many documented before photos and video does help, which is part of why i took so many. While the owner could have dealt with the dealer run around and let the dealers "detail shop" try to fix it...it would have only made it worse (again, ive dealt with these guys plenty of times lol).
The good news is it was repaired
": paint damage.jpg

It is unclear if this damage occurred at the plant or if it might have occurred at the dealer? I have read where some dealers are finding that the shipping covers are being placed on dirty cars and the covers are rubbing against the cars surface during transport. It is also very possible that dealers are trying to deal with the shipping induced paint issues with a buffer. In any case it is not clear who is at fault here.
 

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What recourse would one have in a museum delivery situation in the car had some defects and was not acceptable?The vehicle is already paid for and mso and paperwork filled out.
As I don't believe the factory would treat a NCM delivery car any differently then one shipped to a dealer what is different is I believe the NCM prep folks take a lot more pride in delivering a perfect car. They know you paid extra for a NCM delivery and are excited in picking up your new C7. So I would also believe that in the time they are prepping your C7 "if" they truly saw paint issues I would believe they would bring it up with the factory and hopefully get it resolved before taking your C7 home.
 
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