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I ordered a laminated window sticker from the NCM when I was there for the 20th Anniversary Celebration. When it arrived in the mail, the USPS had managed to punch a hole in the package that damaged the window sticker. I called the NCM to tell them what had happened and they asked me to write "return to sender" on it and and they would have another one sent to me. These are something they have produced by another vendor, so they aren't in control of how long it takes to get them sent out. I say that because it took a while for them to get the replacement window sticker and for this they were very apologetic. I knew it wasn't their fault, but they really take customer service seriously. Well, yesterday I received a package from the NCM. It looked like it should contain my window sticker, but it was heavier and seemed to have some additional items in it. I opened it up and to my delight I found my window sticker, a 2014 Corvette dealer's brochure, and a 2014 Corvette Black Book! An unexpected but very appreciated surprise! The good people at the NCM really do care about their patrons and customers and will go above and beyond the call of duty to service fellow Corvette enthusiasts. What a great experience!