Wondering if anyone else has knowledge about this warranty issue? I just received some surprising information from a self described "very experienced" service writer at my Dealer of choice service department. I was told that "anytime" GM replaces a part it is a re-manufactured part . They do not replace drive train , engine parts with new parts. IN 50 years of buying new automobiles I have never heard that. I have been under the impression if you have a failure of a part covered under full factory warranty it is repaired and or replaced with the correct NEW GM part.
Did i miss something in the fine print?
In my case my C7 has been sitting at the dealership for almost a month waiting for a transmission and torque converter assembly to replace the one in the car under the TSB for delayed engagement ( 16NA364). Due to the strike no parts have been coming from GM. Now I am told they are trying to get a "re-manufactured " transmission from other dealers all over the country. Needless to say in spite of the service writers assurance that they have all new parts in them I am not happy.
I have opened a Customer Care case with GM and am waiting for contact between CC and the dealership. CC would not answer my question . While being very polite they are telling me they need to contact the dealer. I am fine with that as i understand there are always two sides to every issue and they want to get the dealership side. Even so i was assured by CC that my expectations were reasonable . Although when I mentioned that to the service writer his response was they are customer service and they don't know what is "really" going on at the repair level.
Am I crazy and for the last 50 years and dozens of car purchases for myself and family had the wool pulled over my eyes as I spent many thousands of dollars on warranties that were represented as covering parts with new GM manufactured parts for my automobile? Now i find out they "always" use re-manufactured parts .
Have I stumbled on a deep dark secret of the manufactures warranty repair policies or did I just not read the fine print of all these warranties and this falls under buyer beware when dealing with automobile dealers.
Or perhaps I am unreasonable and using "re-manufactured " parts is the norm and i am worried for nothing?? Admittingly I am old school. Re-manufactured to me means we took a broken one and "fixed" it . In my mind if someone broke a part like a transmission assembly perhaps there are many parts that are in need to repair or very close to it. Why would i want to place those parts in my car and now someone else problem is my problem to deal with.
Lot of very bright and knowledgeable folks on this site . I look forward to see others perspective on this.

 

Good questions indeed 15snow-ray. I was under the impression that they could replace with a new or re-manufactured part under a warranty repair. Looking forward to what you find out.

 

Bought my 2018 Stingray in December 2018. Love the car. After owing for 6 months I noticed the color was coming off the vinyl on the drivers side seat. Went back to the dealer. The put me onto GM. GM said my problem was normal wear and tear on the seats. I was not very happy. Got no results from GM. Take a look at what I had going on. I am still whiffed at the quality of the seat material I put some seat skins on from SanSandyeggo Designs. I put extra padding in the seats and I am happy with the seats. Still cannot believe GM would do nothing to fix the problem.

 

Honestly you may have to try and adjust how you are getting in or perhaps out of the car. I have noticed that if I do not make a concentrated effort to avoid dragging my body across the seat bolsters I drag my body across them. That will just wear on them over time. You didn't mention which type seats you have . Mine are the competition seats and it's just the nature of the car and the seat. Especially if you can't get the door swung all the way open and you are trying to squeeze into a half open door.
I also added a terry cloth cover to mine and try to make sure the side bolsters are protected when i do have to squeeze in.

 

Yep. Certainly get that. I've owned a lot of automobiles in my lifetime and my C7 stands out by quite a bit in all round smiles per gallon. I think most would say if you consider the price point of these cars and what you get it's a bargain.
Even with all that it's still mass produced and there will be some failures or complaint of parts failure. Gives us an excuse to modify and improve them and make them better .
I'm guessing if this is your first Corvette it won't be your last.
Happy motoring.

 

JerseyHiker, glad to read that you finally got it resolved with the help of Chev Customer Service and a new dealer!

 

Just an update to date on some glitches with my 2015 C7. In Sept/ October I had it in for the delayed engagement issue which I unknowingly had. Unfortunately the strike happened the next week and after some back and forth and 32 days I picked my car up with a GM re-manufactured transmission and torque converter. No issues for last 3 months and about 250 miles but last week I had it out and decided to lower the top. During the process the process just stopped and the top would not go up or down. Limped her in to the closet dealer and they were not able to do anything as a "quick" fix but while at the dealer the car started throwing codes regarding the rear axle and transmission. I tried to move the car from the techs stall to the drive up and was unable to open doors forcing me to use the emergency release to exit the car. Dealer said it was having some sort of transmission failure and they would have to investigate the issue with the convertible top. I should mention this automobile has been bullet proof prior to realizing I had delayed engagement and leaving it with the dealer for repair per the TSB.
I admit i had real concerns leaving it for repair but since I am about 6 months away from loosing my drive train warranty i trusted them and turned the car over to them.

So they have the car for a week now. The top has been diagnosed as a wiring harness under the rear hatch which includes the switch for the top. Apparently a short of some sort. Harness ordered with a week delivery time. Transmission specialist has tried to investigate the transmission codes being thrown . Today i was advised the codes have all cleared and it appears no issues with the transmission or T/C. Although the battery is original and I have told them I'm, okay replacing it two separate dealers have checked the battery and told me there is no issue with the battery and I'm wasting my money replacing a perfectly good battery. So I will continue to use the original battery a bit longer as it is always on the smart charger when not driven and it is not unusual for me to get 6-8 years out of a battery before changing them out as a "just in case" situation before a trip away from home. All my vehicles are maintained on trickle smart chargers when ever they are parked at home.
Hopefully the wiring harness will be installed next week and I will have ho further issues and get her home where she belongs. Although I have been disappointed before so we will see next week when she is all back together how she operates.
Crossed fingers ...

 

Just an update to date on some glitches with my 2015 C7. In Sept/ October I had it in for the delayed engagement issue which I unknowingly had. Unfortunately the strike happened the next week and after some back and forth and 32 days I picked my car up with a GM re-manufactured transmission and torque converter. No issues for last 3 months and about 250 miles but last week I had it out and decided to lower the top. During the process the process just stopped and the top would not go up or down. Limped her in to the closet dealer and they were not able to do anything as a "quick" fix but while at the dealer the car started throwing codes regarding the rear axle and transmission. I tried to move the car from the techs stall to the drive up and was unable to open doors forcing me to use the emergency release to exit the car. Dealer said it was having some sort of transmission failure and they would have to investigate the issue with the convertible top. I should mention this automobile has been bullet proof prior to realizing I had delayed engagement and leaving it with the dealer for repair per the TSB.
I admit i had real concerns leaving it for repair but since I am about 6 months away from loosing my drive train warranty i trusted them and turned the car over to them.

So they have the car for a week now. The top has been diagnosed as a wiring harness under the rear hatch which includes the switch for the top. Apparently a short of some sort. Harness ordered with a week delivery time. Transmission specialist has tried to investigate the transmission codes being thrown . Today i was advised the codes have all cleared and it appears no issues with the transmission or T/C. Although the battery is original and I have told them I'm, okay replacing it two separate dealers have checked the battery and told me there is no issue with the battery and I'm wasting my money replacing a perfectly good battery. So I will continue to use the original battery a bit longer as it is always on the smart charger when not driven and it is not unusual for me to get 6-8 years out of a battery before changing them out as a "just in case" situation before a trip away from home. All my vehicles are maintained on trickle smart chargers when ever they are parked at home.
Hopefully the wiring harness will be installed next week and I will have ho further issues and get her home where she belongs. Although I have been disappointed before so we will see next week when she is all back together how she operates.
Crossed fingers ...

Here are my $0.02 (or maybe it is not even worth that).

I kept my car (built in Feb. 2016) on a battery tender. I was really careful with it, to try to make it last as long as possible.

Nevertheless, my battery died in about 3 and a half years.

I can't believe that all of your various troubles all just magically started at the same time and are unrelated.

I would almost be willing to bet that your wiring harness is fine, and that all you need is a battery to take care of everything.

But, what do I know? I am some shade tree observer who has a deep distrust of most service departments.

 

Thanks for the update 15snow-ray and we'll keep our collective fingers crossed as well.

 

Update on this is still waiting for the part from GM. Supposedly its in LA now and just waiting for it to make it's way to the dealer. In spite of my request they have not replaced the battery as the service writer insists the wire and switch is the issue due to a short. They can not get into the trunk due to the top covering the trunk lid. You can ask and request all you want but ultimately they are going to do what they want to do. I was curious to get the battery replaced first just to test the possibility this was all a battery issue. Also told all the axle and transmission codes have cleared and does not appear to be an issue beyond the convertible top not operating currently. Like most I am sure i am just anxious to get my car out of service department jail and home where it's under my control. And of course back on the road at 100%.

 

My cynical side tells me that they don't want to try a new battery before the replacement part arrives because, if the battery alone works, then they will have mud on their faces.

If you had control of the car, you could use the under-hood +/- terminals to connect a strong battery, and use that to get the top raised/lowered. The under-hood +/- terminals are not sufficient to carry the current to start the vehicle, but raising and lowering the top take much less current than the starter.

After the top was out of the way, you would have access to the trunk to change the battery.

 

Just to close this. I got the car back today. Replaced the left side convertible top switch . Assume there are one on each side and it is part of a wire assembly for the hatch or the top it's self.. Service tech and writer said pretty unusual as neither of them had seen one fail prior to this. Also put a new Delco 42 month "Gold" battery in her. Part was about $140.00 and about $365.00 labor ( cheaper than I would have thought). New Delco Gold battery at $165.00 plus about $30. labor for install. Battery replaced with no pro rating if it fails in first 42 months and first 12 months labor is also covered.
Warranty covered the top repair and car rental for 5 days (total about $750.00) and i paid for the new battery. Restored my faith in a good extended warranty. Easily will pay for it's self with one moderate repair or two or three smaller ones. All the codes cleared themselves so that apparently was some sort of soft ware issue that resolved it's self.
Still unsure about the need for the new battery but it was 5 years old so figured I might as well do it before it causes a problem. Now i have to remember how to reset all my radio functions etc. Surprised they don't have a way to keep power to those items while swapping out the battery.
Didn't have time to check the function of the top before i left the dealer as i wanted to get out of there so later today I'll run it through a complete function test to be sure...

 

Glad to read that you have your Z51 back 15snow-ray! Hopefully all is resolved and you can enjoy.

 

Congrats - i think you have more than paid off that bad karma debt No go enjoy some nice drives!

 

I thought the infotainment screen issue was all fixed, but the map was old, so I called the GM Nav people and asked if I could install the same update I had used before. They said sure, so I tried and...

After the system telling me that the install was complete, then it said "loading maps." That was 4 months ago and it still says that.

The dealer says to talk to GM NavDisk people (part of here.com) and I have been waiting for months for a response from them as to how to get my map up and running. Questions:

• Do I need to simply buy a new map FOB?
• Will they guarantee that will fix the problem? (They won't say yes or no)
• Is there something else I can do?

I have now complained to GM customer care and they said "someone will call back." I guess GM CEO Mary Barra will hear from me next!

Any suggestions?

 

I have a '16, C7, A8 and learn something new about it every time I drive it. Today while backing into my garage I discovered that I could not turn off the radio while in reverse. In P, N & D I could turn the radio on and off. An interesting car.

 

I dont post here too often but this one is deserved, I felt my A8 trans was sarting it to have the trans fluid problem. It was a 2015 Z51 vert. I had several tell tiail signs so I took it in for check.Told them what I felt and I wanted. Got call a few hours later.Trans was great but thr engine idler was bad so the charged me several hundy. Never touched the trans. The will never see me buy to service car again. This was Sands Chev on Grand Ave. The car was bought at Sands in Sun City. You have been forwarned
Service rating 000000