Joined
·
55 Posts
Is anyone else aggravated with OnStar? I just had the worst customer service experience since dealing with Comcast!
I do not see much value in the OnStar service since I have built-in navigation and AAA for roadside assistance (and other benefits of AAA). I have been responding to the numerous phone calls, emails and intrusive in car announcements that I do not want to continue the OnStar service. It now turns out that they continued my service anyway on an auto-renew clause. I have not used any of the apps or services/information from OnStar, since I originally told them to cancel in in May '14.
I have been telling the callers who have contacted me from OnStar (monthly since April) that I do not want to continue their service. Yet they have continued to bill me without my realizing it, as it was getting billed to my wife's card and she was just paying it without my knowledge.
Apparently telling the outbound caller that you want to discontinue the service - and them acknowledging that fact, is not sufficient. So I am being told that I should have known that since there is a required acknowledgement that "emergency services " are being discontinued- and I didn't have those read to me, and I therefore didn't cancel services.
To make it even more fun I was told that I must continue my OnStar subscription if I want to dispute the charges because they cannot service a closed account.
I am so angry right now! Not over the $200 they beat me out of, but the way that they treat their customer(s). Seriously makes me not want to buy a GM product. I am buying a new car for work this week and was planning to buy a GM car. Not anymore. Going to check out VW. The CC seems nice. Enjoy my $200 and I will spend $30k elsewhere.
I do not see much value in the OnStar service since I have built-in navigation and AAA for roadside assistance (and other benefits of AAA). I have been responding to the numerous phone calls, emails and intrusive in car announcements that I do not want to continue the OnStar service. It now turns out that they continued my service anyway on an auto-renew clause. I have not used any of the apps or services/information from OnStar, since I originally told them to cancel in in May '14.
I have been telling the callers who have contacted me from OnStar (monthly since April) that I do not want to continue their service. Yet they have continued to bill me without my realizing it, as it was getting billed to my wife's card and she was just paying it without my knowledge.
Apparently telling the outbound caller that you want to discontinue the service - and them acknowledging that fact, is not sufficient. So I am being told that I should have known that since there is a required acknowledgement that "emergency services " are being discontinued- and I didn't have those read to me, and I therefore didn't cancel services.
To make it even more fun I was told that I must continue my OnStar subscription if I want to dispute the charges because they cannot service a closed account.
I am so angry right now! Not over the $200 they beat me out of, but the way that they treat their customer(s). Seriously makes me not want to buy a GM product. I am buying a new car for work this week and was planning to buy a GM car. Not anymore. Going to check out VW. The CC seems nice. Enjoy my $200 and I will spend $30k elsewhere.