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699 Posts
I have used my local dealer for a couple of times now. The first was an oil change and, although the service person was knowledgeable and friendly, they refused to cover Mobil 1. The next visit was to replace a cracked radiator. The third visit the other day was a follow up because I thought the radiator was leaking. It was not. Each time I filled out the survey.
The point is that each time I visited the dealership, the customer service improved. I had owned a Lexus in the past and those folks have Customer Service down. So when I went to this last visit at my local dealership I was made to feel special and treated with the utmost courtesy. There were no excuses and I was immediately set up with a rental car so they could really make sure there were no problems with Star.
I feel prompted to ask others to share positive or improving dealership relationships you are experiencing, if you are using the surveys and/or Customer service to help improve the interaction at the dealership. Again, we've all heard a ton of bad experiences at dealers, so let's try to keep this positive.
The point is that each time I visited the dealership, the customer service improved. I had owned a Lexus in the past and those folks have Customer Service down. So when I went to this last visit at my local dealership I was made to feel special and treated with the utmost courtesy. There were no excuses and I was immediately set up with a rental car so they could really make sure there were no problems with Star.
I feel prompted to ask others to share positive or improving dealership relationships you are experiencing, if you are using the surveys and/or Customer service to help improve the interaction at the dealership. Again, we've all heard a ton of bad experiences at dealers, so let's try to keep this positive.