[Eric Boe]

As part of the Premiere edition package, they list an additional 9 months of XM radio service as part of the package on the factory window sticker. My XM cut off at the three month point and after an hour on the phone with XM, they reactivated it. This past week it went dead again, so I contacted XM again. This time, their first and second level service reps were unable to find a listing of any such benefit.

May I request any information on any issues and resolutions other Premiere owners have had?

Thanks.

Eric

 

[glen e]

If it's on the window sticker a simple call to cust relations should do it.

 

[Ret9580]

2LT and 3LT are supposed to be 1 year according to the MyLink section on the Chevrolet website

 

[CruznCorvette]

Open a problem ticket with GM Customer Care and let them sort it out with their vendor. XM Customer Service is clueless.
I've told them 4-5 times that I sold my Malibu, yet they still call and send renewal "deals" and it's been 4 + months.

 

[Razorpig]

Interesting, I had that exact same issue with my 2013 GS: it was suppose to be 1 year and the folks at XM were clueless, so I faxed them a copy of the section of the sticker, still no joy. I finally had to get the GM of the dealership involved to fix it. No such issue with my Stingray, but it can be fixed......you just have to keep fighting, so I guess it's not that uncommon.

 

[rdslon01]

SiriusXM is a broken company. They bet on satellite radio being the future, but, by and large, they missed the mark due to the iPod, Pandora, and other such sources which allow people to play a wide variety of exactly what they want to hear without having to change the media source (for example, there is no switching of CDs required). Sure, there are some people who greatly benefit from XM because it fits their listening styles and needs, but most people just don't fall into those categories.

I believe it is just a matter of time before SiriusXM joins Blockbuster and goes away.

 

[Ragtop]

It IS nice to pick up XM radio anywhere in the country regardless of cell signal though. Just a view of Southern sky.

 

[rdslon01]

It IS nice to pick up XM radio anywhere in the country regardless of cell signal though. Just a view of Southern sky.

I agree, Ragtop. For those people who want to listen to the same radio stations in a wide area, SiriusXM is the way to go. I just think that not as many people are willing to pay for that service as SiriusXM originally anticipated.

 

[killascrimp]

the XM and the on star can be reduced by 70%, you just have to have good negotiation skill's.... So far my on star, shut off, but my xm is still on, I will probably keep xm after I work out a great deal..... By the way you have to be careful that they don't have your card on file, they are known to charge full retail on services.... just tell them you love Pandora ..