Problems receiving extended XM benefit on Premiere edition - suggestions?

1334 Views 8 Replies 8 Participants Last post by killascrimp, May 11, 2014

Eric Boe

Discussion Starter · May 11, 2014

As part of the Premiere edition package, they list an additional 9 months of XM radio service as part of the package on the factory window sticker. My XM cut off at the three month point and after an hour on the phone with XM, they reactivated it. This past week it went dead again, so I contacted XM again. This time, their first and second level service reps were unable to find a listing of any such benefit.

May I request any information on any issues and resolutions other Premiere owners have had?

Thanks.

Eric

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CruznCorvette

· #4 · May 11, 2014

Open a problem ticket with GM Customer Care and let them sort it out with their vendor. XM Customer Service is clueless.
I've told them 4-5 times that I sold my Malibu, yet they still call and send renewal "deals" and it's been 4 + months.

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