I understand and agree completely.
It seems most people do not run into the problem.
That is all great indeed, but that foolish statement about "you drove your sports car too aggressively" is just embarrassing to me. I wish it would stop and they never said it to anyone, even those with the problem.
Why? By saying that it seems they are trying to blame the owners, even when the owners did nothing wrong. I prefer to see a business take a problem by the horns and drive it to resolution instead of try to blame the customer (and especially try to blame them with something which, in turn, makes the company look incompetent with respect to their core business).
That is just really, really bad PR.